Built by people who have been inside the work.
Hiraya exists because the problems that cost businesses the most are rarely visible from a distance. They live inside the handoffs, the decisions, the customer journey, the team, and the way work actually gets done.
Rizza “Isay” Leabres
Isay has a background in accountancy and more than a decade of experience across operations, customer experience, business development, marketing, training, and systems implementation. Her experience spans US, Australian, and APAC businesses, including complex operations, customer support, process improvement, CRM implementation, knowledge systems, KPI frameworks, team leadership, and business development. Her strength is seeing the connection between what a business wants to achieve and what its current operation is actually allowing it to achieve. At Hiraya, she leads diagnosis, operational strategy, revenue recovery, transformation, and implementation.
Arjay Padit
Arjay brings more than 15 years of experience across compliance, operations, investigation, dispute resolution, team leadership, training, and capability development. His work has included KYC, due diligence, fraud investigation, sanctions screening, dispute resolution, training design, and leadership development. His focus is the human side of operating systems: whether people understand the work, whether ownership is clear, whether leaders can coach effectively, and whether processes survive contact with real operations. At Hiraya, he leads people and capability development.
Operators first. Consultants second.
We don't start with a framework looking for a problem. We start with the problem looking for the right solution.
Something in the business isn't working the way it should.
You don't need to know exactly what's wrong before you talk to us. You just need to know that something is costing you more than it should. Let's find it.