Every business has friction. The problem is that not all friction looks like a problem while it is happening. A lead that isn't followed up. A handoff that isn't clear. A problem discovered too late. A capable person doing work that shouldn't require them. These are leaks.
The money that should have become revenue, but didn't.
The work that takes more effort than it should.
The problems leadership sees after they've already cost money.
The people and hours being consumed by work that shouldn't require them.
You don't need to know exactly what's wrong before you talk to us. You just need to know that something is costing you more than it should. Let's find it.